You're on the Supercell Shop US.

Do you want to instead?

…

Sorry, your browser is not supported.

To use shop.supercell.com, we recommend upgrading your browser to the latest version of Chrome, Safari, or Firefox.

Customer Care

What is your Returns Policy?

  • You can return most items for a full refund within 30 days of your order date, including sale items. Some personalized and collectible items (blind bags) are not eligible for returns.

  • Items need to be returned in their original unopened packaging. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

  • If you wish to return shirts, hoodies or any other article of clothing, please make sure they are unworn.

  • A damaged or defective item can only be replaced for the same item. Another item cannot be substituted in place of a damaged or defective item.

  • You will be responsible for the cost of shipping an item back to us. We recommend using a carrier that provides you with a tracking number, such as UPS, FedEx, or USPS Priority Mail.

  • We reserve the right to deny a refund on any item if the Supercell hologram is missing or has been altered.

  • All goods will be inspected on return.

  • The goods are your responsibility until they reach our warehouse, so make sure they are packed up properly and do not get damaged on their return!

  • There's no need to let us know you're returning something; just initiate an automated return by clicking here.

  • We'll refund the item(s) (including sale items) back to your original payment method.

  • We are not responsible for any items that are returned to us by mistake.

We want to give you a hassle-free way to return items, just make sure it’s within 30 days of placing your order, including sale items. To initiate a return click here and you will be taken to our returns page. You will be asked to fill out a short form, then a shipping label will be supplied to you. It can take up to 10 business days for your return to reach us. Once we've received your return, we'll issue your refund within 7 business days. We’ll send you an email once we’ve received and processed your return.

If you're returning from outside the US, it can take up to 21 business days  for your return to be delivered back to our warehouse, depending on your location and which postal service you use. As an international customer, you can return your parcel using any postal service.

← Next Post Previous Post →