APAC customers purchasing The Log Plush may experience a delay of up to 4 weeks due to limited inventory in our Asia Pacific warehouse.
The following countries are expected to experience this shipping delay:
Afghanistan, Argentina, Australia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Bolivia, Brazil, British Indian Ocean Territory, Brunei, Cambodia, Chile, Christmas Island, Cocos (Keeling) Islands, Colombia, Cook Islands, Ecuador, Falkland Islands (Malvinas), Fiji, French Guiana, French Polynesia, Guyana, Hong Kong, India, Indonesia, Israel, Japan, Jordan, Kazakhstan, Kiribati, Kuwait, Kyrgyzstan
Lao People’s Democratic Republic, Lebanon, Macao, Malaysia, Maldives, Mongolia, Nauru, Nepal, Netherlands Antilles, New Caledonia, New Zealand, Niue, Norfolk Island, Oman, Pakistan, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn, Qatar, Russia, Samoa, Saudi Arabia, Singapore, Solomon Islands, South Korea, Sri Lanka, Suriname, Taiwan, Tajikistan, Thailand, Timor Leste, Tokelau, Tonga, Turkmenistan, Tuvalu, United Arab Emirates, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Wallis And Futuna
Shipping timelines are estimates based on carrier averages. We also have no control over local customs and carrier delays.
For best chances of receiving order by December 24th, please be sure to place your order by the following dates:
12/16 = United States (Contiguous only. HK, AK and PR are excluded)
12/1 = Central/South America
Your order will be shipped from either our Los Angeles, Netherlands or Hong Kong fulfillment center via the carrier you choose at checkout.
If your order has not shipped yet, such as a pre-order, please contact us.
If your order is already being processed, you will need to contact the carrier directly. We suggest using the feature available within your shipping confirmation email to contact the carrier.
The customer is responsible for any applicable sales tax set by your county, state, and/or country. Please see the checkout page for more details and current rate(s). In addition, some couriers may require you to pay local duties on your shipment. If you choose to refuse the customs fee and the parcel is returned back to Supercell Shop, the shipping & handling fee will be deducted from your refund.
If you are from the EU, please make sure to shop from our VAT inclusive shop: https://eu.shop.supercell.com/
You should receive a shipment confirmation email within 24 hours of your package leaving our facility. That email will contain all necessary tracking information and is updated in real-time.