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Customer Care

  • What is your Returns Policy?
    • You can return most items for a full refund within 30 days of your order date, including sale items. Some personalized and collectible items (blind bags) are not eligible for returns.

    • Items need to be returned in their original unopened packaging. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

    • If you wish to return shirts, hoodies or any other article of clothing, please make sure they are unworn.

    • A damaged or defective item can only be replaced for the same item. Another item cannot be substituted in place of a damaged or defective item.

    • You will be responsible for the cost of shipping an item back to us. We recommend using a carrier that provides you with a tracking number, such as UPS, FedEx, or USPS Priority Mail.

    • We reserve the right to deny a refund on any item if the Supercell hologram is missing or has been altered.

    • All goods will be inspected on return.

    • The goods are your responsibility until they reach our warehouse, so make sure they are packed up properly and do not get damaged on their return!

    • There's no need to let us know you're returning something; just initiate an automated return by clicking here.

    • We'll refund the item(s) (including sale items) back to your original payment method.

    • We are not responsible for any items that are returned to us by mistake.

    We want to give you a hassle-free way to return items, just make sure it’s within 30 days of placing your order, including sale items. To initiate a return click here and you will be taken to our returns page. You will be asked to fill out a short form, then a shipping label will be supplied to you. It can take up to 10 business days for your return to reach us. Once we've received your return, we'll issue your refund within 7 business days. We’ll send you an email once we’ve received and processed your return.

    If you're returning from outside the US, it can take up to 21 business days  for your return to be delivered back to our warehouse, depending on your location and which postal service you use. As an international customer, you can return your parcel using any postal service.

  • How do I make a return if I live outside the US?
    To return your order, please follow the instructions below:
    1.  Does your order meet the return policy?  
    2.  Great! Please package your order and mail to the closest distribution facility: 
    Brand Access
    Attn: SC Returns
    Gesworenhoekseweg 11
    5047 TM Tilburg
    Netherlands
    ///
    Brand Access
    Attn: SC Returns
    900 High Street
    Palo Alto, CA 94301
    USA
    ///
    Brand Access
    Attn: SC Returns
    3F Goldlion Ctr,13-15 Yuen Shun Circuit
    SIU LEK YUEN, SHATIN, NT
    HONG KONG
    ///
     *Tip: If you bring your original packaging, customs will likely waive any outgoing fees.

    3.  If requesting an exchange, please email SCSupport@BrandAccess.com with your order number and the word EXCHANGE in the subject line, and specify details on your exchange request. Otherwise your return will be refunded to the original payment method.

  • How do I return an item?

    You can initiate a return by clicking here. Please have your order number, email address and zip/postal code available.

  • I received an incorrect refund. What do I do?

    Oops. We apologize for any inconvenience this has caused. If there is a problem with your refund please contact us and we’ll get back to you as quickly as possible.

    The following may affect the amount you have been refunded:

    • The delivery charge, which is not refunded when you return something.
    • Any discounts that were applied at the time of sale, which may no longer be applicable.
    • The returning shipping cost of $7
  • I never received a refund. What do I do?

    If you've returned items for a refund, we'll complete your refund within 7 business day of receiving your return.  

    We’ll send you an email as soon as we’ve processed your return and refund. Once you receive this email, it can take up to 10 business days for the funds to reach your account. This timeframe is dictated by your payment provider.

    If you still have questions about your refund, please contact us.

  • What happens to my refund if I'm no longer using my card?
    We can only issue a refund back to the same card you used for your purchase. If your card or payment method has been lost, stolen or closed, you are still eligible for store credit. Contact us to inquire about store credit if you can no longer receive your refund.
  • I've purchased a blind bag product or a personalized item. Can I return these?
    Unfortunately, we are not able to accept returns of any customized items or blind bags as they are collectible in nature.

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