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Customer Care

  • What payment methods do you accept?
    We accept Visa, MasterCard, Discover, American Express, Diners, JCB, Amazon Payments, PayPal, and Apple Pay.
  • When will I be charged for my order?
    As soon as your payment method is authorized, we will take payment. You should receive an email confirmation that your payment was successful. If your payment is not authorized, we’ll let you know via email as well! Please keep in mind that if your payment is unsuccessful, you may still see a temporary charge on your account.
  • Am I charged international bank fees when ordering?

    If your credit card is issued outside of the US, it is possible that your bank may charge you a fee for purchases made in US dollars. This charge comes directly from your bank and is outside of our control.

    You may want to use PayPal or Amazon, as they usually charge lower bank fees.

  • Where do I use my promo code?
    You can enter your promo code at any time during the checkout process before you complete your order. Just type it into the “Promo” field and click “Apply.” Your discount will then show up in the subtotal below.
  • What should I do if I've been overcharged for my order?

    Oops. Sorry we overcharged you!

    Keep in mind that if you are not paying with US dollars, your bank may charge a foreign transaction fee. Check with your bank or credit card company before placing your order.

    If you've used a promo code on your order, the discount may not apply to all of the items in your basket. There are certain exclusions with some promo codes. Check the Terms and Conditions of your promo code to see how it applies.

    If you still believe you've been overcharged for you order, then please contact us immediately, and we'll get you sorted.

  • How do I use PayPal as a payment method for my order?

    To pay with PayPal, you'll need to log in to or create your own PayPal account. Once your PayPal account is set up, you can click the “Pay with PayPal” button to be directed toward PayPal’s checkout.

    • Can I use more than one promo code against my order?
      You can only use one discount/promo code per order; this includes free delivery codes. 

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