If the order has already been accepted and processed by the shipping center, then you will have to wait for it to arrive and then follow the return instructions in your order confirmation email.
We want to sort out any shipping errors as quickly as possible.
If you discover you have received an item you did not order, please contact us with the order number, the item's name and item number, and a description of the item.
It’s possible we sent your items in a separate package. Be sure to check the tracking information that we sent to you via email. In addition, you can double check the shipping information we sent with your order. It will let you know if your item should have been included in the parcel you already received.
If you’ve double checked your shipping information and are sure you’re missing an item you ordered, please contact us with the order number for the missing item. We’ll track it down for you as quickly as possible!