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Customer Care

  • Can I cancel an order I've already placed?

    Since we strive to ship your orders as quickly as possible, we can only cancel or change orders that are on backorder or pre-order status and haven't been prepared by our warehouse for shipment. 

    If the order has already been accepted and processed by the shipping center, then you will have to wait for it to arrive and then follow the return instructions in your order confirmation email.

  • What do I do if I receive an item I didn't order?

    We want to sort out any shipping errors as quickly as possible.

    If you discover you have received an item you did not order, please contact us with the order number, the item's name and item number, and a description of the item.

  • You sent me the wrong item! What do I do?
    Whoops, we goofed! Please contact us with your order number as well as the name of the incorrect item you received, and we’ll get you sorted as quickly as possible!
  • I'm missing an item from my order! What do I do?

    It’s possible we sent your items in a separate package. Be sure to check the tracking information that we sent to you via email. In addition, you can double check the shipping information we sent with your order. It will let you know if your item should have been included in the parcel you already received.

    If you’ve double checked your shipping information and are sure you’re missing an item you ordered, please contact us with the order number for the missing item. We’ll track it down for you as quickly as possible!

  • Do I need to create an account to checkout?
    No, you may complete your order as a guest, but if you plan to make multiple orders, we highly recommend creating an account!
  • Does my order include shipping insurance?
    All orders include shipping insurance for the full value of the merchandise.

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