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Customer Care

How do I make a return if I live outside the US?

To return your order, please follow the instructions below:
1.  Does your order meet the return policy?  
2.  Great! Please package your order and mail to the closest distribution facility: 
Brand Access
Attn: SC Returns
Gesworenhoekseweg 11
5047 TM Tilburg
Netherlands
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Brand Access
Attn: SC Returns
900 High Street
Palo Alto, CA 94301
USA
///
Brand Access
Attn: SC Returns
Lot DD125, Ping Ha Road
Lau Fau Shan, Tin Shui Wai
New Territories, Hong Kong
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 *Tip: If you bring your original packaging, customs will likely waive any outgoing fees.
3.  Please include a copy of the packing slip and write the reason for the return, and if you would like a refund or an exchange.

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