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Customer Care

How does a preorder work?

Pre-orders are items that are available for sale but don't ship until a later date (specified on the product detail page). When you purchase a pre-order product you are billed immediately upon check-out. This ensures you will receive the product once it becomes available. All pre-order items can be cancelled for a full refund up until the product ships. After the product ships, our normal return policy will take effect. To cancel a pre-order that hasn't shipped, please contact us.

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